Service Delivery Ops Analyst

Skill required: Order to Cash - Cash Application Processing
Designation: Service Delivery Ops Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. ? Primarily responsible for Billing and cancellation of Time & Billing activities. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. ? NOTE: real estate background preferred-40% Basic Accounting MS Office Analytical Skills Communication Skills Flexibility/Adaptability Focus on Goals Working Conditions Moderate travel depending on project involvement Willingness and ability to work on customer timings. Constantly strive to complete assigned work within TAT and with focus on Quality Overtime and On-Call required Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.
What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Billing: ? Receive manual/electronic [EMILI] billing request. ? If received manually, capture billing information from manual billing request. ? Check for site number and master number in EMILI request and Input billing information. ? Review and decide whether billable or not. ? If not billable, determine RBS [Regional Billing Specialist] and return billing request. ? Complete quality assurance on billing field ? Invoice/Recognise revenue from Time and Material. Cancellation: ? Receive new request in SOM workflow tool by way of tracer in email. ? Determine if the request is to rebill customer, if so make corrections in EMILI and process. ? If the request is cancellation, download cancellation request tool excel spreadsheet. ? Run work order detail and Invoice detail in EDW, saving results to hard drive, pull query results into cancellation tool excel workbook. Save excel workbook to server and send email for approval to respective OD. ? If approval received [within 10 days], open cancellation request and populate response. Process Credit Memo for the respective work order in EMILI to cancel and close SOM tracer. ? If approval denied, reject request to original requestor. Invoice Preference/ Invoice Exceptions and Invoice Routing: ? Based on customer specific request, generate invoice. ? Based on request, make billing cycle suitable for the customer. ? If requested specifically, the invoice may be sent to a different place than the site address.
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts ? Review the billing requests received manually and electronically. ? Check whether all the relevant data fields are correct. ? Decide on revenue recognition, i.e., whether the transaction is billable or not after going through the customer notes and contract. ? Comply with TAT and Accuracy as per SLA / operations metrics ? Ensure all the cancellations come through SOM WFT tracer. ? Ensure SOM cancellations have approval by OD or above level. ? Should be able to handle customer queries ? Retain the mails and approvals by taking back up ? Back up associate should be kept in loop for any major changes in accounts/policies ? Should play supporting role during audits ? Should have active participation in business and team meetings