Service Delivery Ops Analyst

Skill required: Employee Services - Employee and Labor Relations
Designation: Analyst
Qualifications:Any Graduation
Years of Experience:3 - 5 Years
Language - Ability:English - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Sr. Claims Analyst provides day-to-day expertise, education, and administration on all leave of absence cases, STD, Parental Leave, State Programs for the company. Effectively coordinates and ensures timely execution of all programs in compliance with company policies, state and federal regulations. Employee Services - More into query/case management Employment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.
What are we looking for? SUPERVISION: Supports Supervisor/Director and team by communicating expectations and enforcing policies and procedures and serves as a backup liaison between third party administrator and US Foods RELATIONSHIPS Internal: Region HR Business Leaders, Area HRD, Support Office HR, Total Rewards, Legal, Risk Management, Safety, Frontline Leaders, Managers and Associates External: Third Party Vendors, Third Party Administrator and Consultants
Roles and Responsibilities: Serves as the subject matter expert for all leave programs in alignment and under the general direction and guidance of leadership and Counsel Assist in the coordination of training and development for HR Leave Services team Maintain leave of absence policies, procedure and job aids in central repository Provide advice, training and consults with managers and associates on documents, processes, State programs and legal requirements for leave of absence, return to work options and the interactive process Troubleshoots complex case management in partnership with Counsel Responsible for researching, making recommendations for leave of absence policies and procedures, to ensure compliance with Federal and State laws Resolve any absence management software application issues Stay up to date on new state programs and work with Counsel to determine impact and assist with administering for company Provide training to management on understanding leave of absence processes, reports, plan changes and new regulations Oversee operational aspects of leave processes in the absence of Supervisor/Director Perform other duties as assigned