Service Delivery Operations Representati
Accenture
3 - 5 years
Indore
Posted: 9/9/2024
Job Description
Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Red Hat OS Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall service delivery process and ensuring customer satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments and ensure timely completion. - Drive people management activities for the delivery team. - Ensure service delivery quality and cost effectiveness. - Collaborate with cross-functional teams to resolve issues and improve processes. - Maintain strong relationships with clients and stakeholders. - Identify areas for improvement and implement process enhancements. - Provide regular updates and reports on service delivery performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Red Hat OS Administration. - Strong understanding of Linux operating systems. - Experience in managing and troubleshooting Red Hat OS. - Knowledge of system administration tasks such as user management, file system management, and network configuration. - Familiarity with shell scripting and automation tools. - Good To Have Skills: Experience with ITIL framework. - Experience in managing virtualization technologies such as VMware or KVM. - Knowledge of cloud platforms such as AWS or Azure. Additional Information: - The candidate should have a minimum of 3 years of experience in Red Hat OS Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required. Summary: As an Infra Tech Support Practitioner for Software/Application/Cloud Tech Support, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Red Hat OS Administration and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Provide system administration for Linux based Global systems in the environment, Linux Administration LVM administration ,User & access management ,package management ,software installation and security hardening ,Exploring tools and technologies to improve efficiency for continuous improvement, Strong knowledge in the ITIL process such as Incident Management, Service catalog management, Change management and Problem Management ,Co-ordination with the Application team to schedule patching and implementation of the same. Timely escalation to management Professional & Technical Skills: Knowledge in technical aspects of Linux System Administration and best practices. Experience on Linux End to end Patching tasks. Strong knowledge on Unix Fundamentals. Hands-on experience on providing sudo access in different scenarios, Basic troubleshooting skills on OS LVM and related system issues. Should have worked on assessing and optimizing System Performance and Tuning. Familiarity with systems security implementation. Familiarity with enterprise monitoring systems ticketing systems Strong written and verbal communications along with strong technical documentation skills. Basic Knowledge of Network technologies SAN&NAS technologies, Exposure to Disaster Recovery practices. Additional Information: A Good Verbal and communication skills, demonstrate ownership and responsibility in all assignments, Ability to work as part of a team. Ability to participate and contribute during crisis times assist team members/leads as needed. Self-motivated and ability to learn new technologies on own.
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Red Hat OS Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall service delivery process and ensuring customer satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments and ensure timely completion. - Drive people management activities for the delivery team. - Ensure service delivery quality and cost effectiveness. - Collaborate with cross-functional teams to resolve issues and improve processes. - Maintain strong relationships with clients and stakeholders. - Identify areas for improvement and implement process enhancements. - Provide regular updates and reports on service delivery performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Red Hat OS Administration. - Strong understanding of Linux operating systems. - Experience in managing and troubleshooting Red Hat OS. - Knowledge of system administration tasks such as user management, file system management, and network configuration. - Familiarity with shell scripting and automation tools. - Good To Have Skills: Experience with ITIL framework. - Experience in managing virtualization technologies such as VMware or KVM. - Knowledge of cloud platforms such as AWS or Azure. Additional Information: - The candidate should have a minimum of 3 years of experience in Red Hat OS Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required. Summary: As an Infra Tech Support Practitioner for Software/Application/Cloud Tech Support, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Red Hat OS Administration and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Provide system administration for Linux based Global systems in the environment, Linux Administration LVM administration ,User & access management ,package management ,software installation and security hardening ,Exploring tools and technologies to improve efficiency for continuous improvement, Strong knowledge in the ITIL process such as Incident Management, Service catalog management, Change management and Problem Management ,Co-ordination with the Application team to schedule patching and implementation of the same. Timely escalation to management Professional & Technical Skills: Knowledge in technical aspects of Linux System Administration and best practices. Experience on Linux End to end Patching tasks. Strong knowledge on Unix Fundamentals. Hands-on experience on providing sudo access in different scenarios, Basic troubleshooting skills on OS LVM and related system issues. Should have worked on assessing and optimizing System Performance and Tuning. Familiarity with systems security implementation. Familiarity with enterprise monitoring systems ticketing systems Strong written and verbal communications along with strong technical documentation skills. Basic Knowledge of Network technologies SAN&NAS technologies, Exposure to Disaster Recovery practices. Additional Information: A Good Verbal and communication skills, demonstrate ownership and responsibility in all assignments, Ability to work as part of a team. Ability to participate and contribute during crisis times assist team members/leads as needed. Self-motivated and ability to learn new technologies on own.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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