Service Delivery Operations Representati
Accenture
2 - 4 years
Gurugram
Posted: 9/9/2024
Job Description
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall service delivery process and ensuring customer satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments and ensure timely completion. - Drive people management activities for the delivery team. - Monitor service delivery quality and cost. - Identify areas for improvement and implement necessary changes. - Ensure customer satisfaction by addressing their concerns and resolving issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools. - Strong understanding of service delivery operations. - Experience in managing work assignments and driving people management activities. - Knowledge of service delivery quality and cost management. - Good To Have Skills: Experience with ITIL framework. - Familiarity with incident management and problem management processes. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have a minimum of 2 years of experience in Enterprise Systems Monitoring Tools. - This position is based at our Gurugram office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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