Service Delivery Operations Representati

Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring smooth operations and customer satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments and ensure timely completion. - Drive people management activities for the delivery team. - Ensure service delivery quality and cost efficiency. - Collaborate with cross-functional teams to resolve issues. - Identify areas for process improvement and implement solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools. - Strong understanding of IT service delivery processes and methodologies. - Experience in managing service delivery quality and cost. - Excellent communication and interpersonal skills. - Good To Have Skills: Experience with ITIL framework. - Knowledge of incident management and problem management processes. - Familiarity with IT service management tools. - Ability to analyze data and generate meaningful insights. Additional Information: - The candidate should have a minimum of 2 years of experience in Enterprise Systems Monitoring Tools. - This position is based at our Bengaluru office. - A 15 years full time education is required. Job description for Network Monitoring Should have strong knowledge on Configure, monitor, and tune network performance tools, . Candidate must have experience with one or more Network monitoring tools Nagios, LiveNX, Nsight, StatSeeker, Webcon, IR Prognosis, NetCure, etc. knowledge of other monitoring tools is plus. Other secondary skills include Splunk, SCOM , NAGIOS, Azure log analytics, Azure Application insight, Xymon, Operatins Bridge Manager (OBM) Should have worked in a large complex infrastructure following ITSM methodology Experienced in deployment and integration of SCOM based solutions, SCOM Management Pack for monitoring Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc Perform administrative tasks for the Operation Manager console .Good understanding of OS, Database and Network [ Understanding of Topology and functionality ] basics , active directory knowledge [ More than basic but not advanced ] Good knowledge on dashboarding and integration tools like Grafana, Kibana Should have worked on troubleshooting and managing incidents, change and problems Should have good knowledge any scripting / programming skills like Python, PowerShell and any other developer skill Must have very good knowledge around Cloud and associated solutions. Manage customer escalation and provide insight to leadership Must have excellent written and communication skills.