Service Delivery Operations Lead

Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Governance Risk Compliance (GRC)
Good to have skills : Service Delivery
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

As the Delivery Assurance Manager, lead and collaborate with service delivery and interlock functions to manage risk in Application service delivery to an acceptable level. Ensure implementation of Delivery Assurance related activities across the different business entities in the Accenture Technology Delivery Center Increase the level of awareness and compliance with policy and process related matters. Manage various certification programs and apply lessons learnt from matters requiring interventions. Duties and Responsibilities Manage audits/reviews to assess the Application service control environment and evaluate adherence to client identified contractual requirements, Accenture policies and standards. Driving development of a holistic application security audit program Provide subject matter expertise to service delivery on risk, compliance, control and information security throughout the delivery. Lead implementation and maintenance of risk self-assessment programs across service delivery. Manage to ensure that the identified findings and actions are tracked to closure and reported to leadership. Facilitate sharing of learning from matters requiring interventions, such as incidents, initiate process improvements and updates to policies and standards. Liaise with other Accenture functions, including Internal Audit, Global Asset Protection/CIRT, Information Security, and Risk and Quality Management/Quality Assurance, Legal/Contract Management, Policy teams, delivery centers, sales teams, and Accenture clients to ensure the risk management process is efficient and effective Lead and coordinate preparation of service delivery for certification programs across contracts, such as SSAE16_ISAE3402/ SOC 2 audits. As per requirement, support service delivery in preparation for client or industry specific certification and compliance programs, Sarbanes Oxley (SOX), Health Insurance Portability and Accountability Act (HIPAA), Medicines and healthcare products regulatory agency (MHRA), Utilization Review Accreditation Commission (URAC), Payment Card Industry (PCI). Responsible for People Management such as but not limited to the following: Provides team members with a clear sense of direction and understanding of one anothers responsibilities Structures activities/projects to enable reasonable workload and work/life balance Provides individuals with positive and developmental feedback, promptly and openly Maintains positive and effective work relationships with peers and clients/customers III. Career Level Expectations Complexity Requires identifying and assessing complex problems for area of responsibility. To draw a causal meaningful relationship for delivery and internal management insight. Requires adherence to strategic direction set by senior management when establishing near-term goals. Interaction with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach. Authority Some latitude in decision-making. Acts independently to determine methods and procedures on new assignments Impact or Decision Impact Decisions have a major day to day impact on area of responsibility Scope Manages medium sized teams of reviewers within Accenture IV. Skills and Proficiency Expectations Below are the skills and minimum levels of proficiency (or depth of skill) that employees in this role are expected to possess. . Must-Have Skills/Qualifications (list in order of priority): Minimum of 8-10 year experience in Auditing principles and practices (sample qualifications: CISA, ISO 27001 Lead Auditor) Minimum of 5-year experience in Application security/audit roles in Application development and maintenance service industry (sample qualifications: EC-Councils CASE (Certified Application Security Engineer), CEH(Certified Ethical Hacker), Agile Methodology( Certified Scrum Master), DevOps Certification, CMMI for Development Experience in secure SDLC models, secure coding standards, OWASP Top 10, threat modeling, SAST(Static Application security testing), DAST (Dynamic Application security testing), single sign on, Encryption Knowledge of Cloud services and security in cloud ( sample qualifications: Microsoft Azure/AWS/Google certifications) Minimum of 5-year experience in Operational compliance requirements Contract Management / Service Reporting (including Service Level Agreements and Operational Level Agreements) Risk management or assessment (sample qualification: CRISC) Team and stakeholder management Nice-to-Have Skills/Qualifications: Data privacy and protection (sample qualifications: CIPM, CIPT, CIPP) CISSP, CISM, CCSP, CCSK SOC1 and SOC2 (SSAE16 / ISAE3402) awareness Business Continuity and Disaster Recovery awareness (ISO 22301) VI. Working Conditions General Day Shift Single Home base but requires travel within delivery locations Overtime and On-Call required Coordination with other departments and deals across various levels of the organization, local and onshore. VII. Security Roles and Responsibilities Shall protect confidential information that is entrusted to them or to which they are otherwise exposed. Should not disclose any confidential Company, client, or third-party information to anyone outside the Company, except as authorized. Should not ever use confidential client, third-party or Company information for personal gain or advantage. Under no circumstances discuss with clients matters that concern other clients or engagements without the express authorization of such other clients. Must immediately open and act upon security communications from Protecting Accenture.