Service Delivery Officer-SRGTASC-Government BusinessRegional sales
Kotak Mahindra Bank
5 - 10 years
Delhi
Posted: 22/08/2025
Getting a referral is 5x more effective than applying directly
Job Description
- Manage service and operation for Embassies & diplomat clientele.
- Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues
- Responding to client inquiries on documentation, account activities, statements and product and/or service information.
- Coordinating with support functions, CPC/RPC/Trade/Treasury for account opening, account servicing & Trade related transactions.
- Meeting existing clients regularly, active day-to-day interaction, understanding their needs & providing best in class service & solutions.
- Responsible for ensuring that all auditble points are recorded and maintained as per the process.
- Addressing complaint and escalations received at Grievance redressal desk/ Nodal officer
- Ensuring that mails/ communications coming from clients are handled promptly
- Maintaining a strong business relationship with branch banking team & other concerned departments
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
Services you might be interested in
File Your ITR Now
Don’t wait for the deadline to stress you out!
Smart, fast, and reliable ITR filing for 2024-25. Submit your details today.