We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams. This role requires a strong understanding of Six Sigma methodologies and a proven track record of implementing successful quality improvement projects and managing quality teams. The ideal candidate will be a highly motivated and results-oriented individual with excellent communication, analytical, and problem-solving skills.
Key Responsibilities:
- Develop and implement quality management systems: Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements.
- Conduct quality audits: Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards.
- Drive Six Sigma initiatives: Lead and participate in Six Sigma projects to identify and eliminate root causes of defects, reduce process variation, and improve operational efficiency.
- Analyze data and generate reports: Collect, analyze, and interpret data related to quality performance, identify trends, and generate reports to track progress and communicate findings to stakeholders.
- Develop and deliver quality training: Design and deliver training programs to BPO employees on quality standards, methodologies, and best practices.
- Monitor and analyze customer feedback: Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction.
- Collaborate with cross-functional teams: Work closely with other departments (e.g., Operations, Technology, Human Resources) to ensure seamless integration of quality initiatives across the organization.
- Stay abreast of industry best practices: Stay informed about the latest industry trends, technologies, and best practices in quality management.
Qualifications:
- Bachelor’s degree .
- Six Sigma Black Belt certification is mandatory.
- Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment.
- Proven experience in implementing and managing quality management systems and teams
- Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues.
- Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization.
- Strong project management and organizational skills with the ability to manage multiple projects simultaneously. 1
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with quality management software (e.g., Minitab, JIRA) is a plus.
Key Skills:
- Six Sigma methodologies (DMAIC, DFSS)
- Quality Assurance principles
- Root Cause Analysis
- Data Analysis and Reporting
- Process Improvement
- Customer Satisfaction
- Communication and Interpersonal Skills
- Project Management
- Problem-Solving
- Leadership
Job Environment:
Full-time position working from the office
Permanent Night shifts (US shift timings)