Service Delivery Manager Scrum Master
Capgemini
5 - 10 years
Chennai
Posted: 06/10/2025
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Job Description
Job Description
Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what’s possible. Join us in helping leading organizations unlock the value of technology and drive scalable, sustainable growth.Your Role:We are seeking a dynamic and results-driven Service Delivery Manager / Scrum Master to lead cross-functional teams in delivering high-impact projects using agile methodology. This role blends agile leadership with delivery management, ensuring that timelines, budgets, stakeholder expectations, and milestones are aligned and executed flawlessly.You’ll be the glue between strategy and execution—facilitating agile ceremonies, removing roadblocks, and driving continuous improvement across delivery streams.In this role, you will:
• Oversee end-to-end delivery of projects, ensuring alignment with timelines, budgets, and business objectives
• Facilitate Scrumban ceremonies including daily stand-ups, planning sessions, reviews, and retrospectives
• Collaborate with stakeholders to define scope, priorities, and success metrics
• Monitor and report on delivery progress, risks, and dependencies using agile dashboards and KPIs
• Champion agile best practices and foster a culture of transparency, accountability, and continuous improvement
• Manage resource allocation, capacity planning, and team velocity tracking
• Act as a servant leader, coaching teams on agile principles and delivery excellence
• Ensure stakeholder alignment through regular communication and expectation managementYour Profile:
• Bachelor’s or Master’s degree in Business, IT, or related field
• 8+ years of experience in project delivery, agile coaching, or service management roles
• Proven experience with Scrumban or hybrid agile methodologies
• Strong understanding of delivery governance, budgeting, and stakeholder management
• Proficiency in agile tools (e.g., Jira, Azure DevOps, Trello) and reporting frameworks
• Excellent facilitation, conflict resolution, and communication skills
• Certification in Scrum Master (CSM, PSM) or SAFe preferred
• Experience in large-scale enterprise environments or regulated industries
• Exposure to DevOps practices and CI/CD pipelines
• Familiarity with ITIL or service management frameworks
• Ability to lead distributed or remote teamsWhat You’ll Love About Working Here:We value flexibility and support our employees with remote work options and adaptable schedules to maintain a healthy work-life balance.Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence.You’ll have access to continuous learning opportunities and certifications in emerging technologies like cloud and AI.About Us:Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations.To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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