Service Delivery Manager

Service Delivery Manager Cloud Infrastructure (AWS & Azure)

Location: Coimbatore / Hyderabad

Experience: 12+

Role Summary:

We are seeking an experienced Service Delivery Manager to lead a cloud infrastructure delivery team providing enterprise support across Microsoft Azure and Amazon Web Services (AWS).

Key Responsibilities:

Own end-to-end delivery of managed cloud services (AWS & Azure)

Ensure SLA adherence, uptime, incident response, and change governance

Lead major incident management (P1/P0), RCA and corrective action planning

Drive cloud modernization, automation, and Infrastructure as Code adoption

Manage cloud support engineers (L2/L3), SREs, and on-call rotations

Conduct customer governance reviews and executive escalations

Required Skills:

Strong experience in AWS and Azure infrastructure operations

ITIL-based service management expertise (Incident, Problem, Change)

Knowledge of networking, IAM, compute, storage, Kubernetes, security

Familiarity with monitoring tools (Datadog, CloudWatch, Azure Monitor)

Excellent customer-facing communication and leadership

Preferred Certifications:

AWS Solutions Architect, Azure Administrator, ITIL, PMP/Scrum Master