Job Summary
We are seeking a highly skilled and experienced Service Delivery Manager - HC with 12 to 15 years of experience to join our team. The ideal candidate will have a strong background in Automation and Advanced Process Automation as well as domain expertise in Provider enrollment Payment Posting Claims Clearing House and Provider. This role requires working from the office with rotational shifts. The candidate will play a crucial role in ensuring the seamless delivery of services and driving o
Responsibilities
Oversee the end-to-end service delivery process to ensure high-quality outcomes.Manage and optimize automation and advanced process automation initiatives.Coordinate with cross-functional teams to streamline provider enrollment processes.Ensure accurate and timely payment posting and claims processing.Monitor and manage clearing house operations to ensure compliance and efficiency.Collaborate with providers to address and resolve any service-related issues.Implement best practices to enhance service delivery and operational efficiency.Track and report on key performance indicators to measure service delivery success.Provide technical guidance and support to the team on automation and process improvements.Develop and maintain strong relationships with stakeholders to ensure alignment and satisfaction.Conduct regular reviews and audits to ensure compliance with industry standards and regulations.Drive continuous improvement initiatives to enhance service quality and efficiency.Ensure effective communication and collaboration across all levels of the organization.
Qualifications
Possess a minimum of 12 years of experience in service delivery management.Demonstrate expertise in automation and advanced process automation.Showcase strong domain knowledge in provider enrollment payment posting claims clearing house and provider.Exhibit excellent problem-solving and analytical skills.Display strong communication and interpersonal skills.Have a proven track record of managing and optimizing service delivery processes.Show proficiency in using relevant tools and technologies for automation and process improvements.Be adaptable to rotational shifts and working from the office.Demonstrate the ability to work effectively in a fast-paced and dynamic environment.Possess strong leadership and team management skills.Exhibit a commitment to continuous learning and professional development.Showcase the ability to build and maintain strong stakeholder relationships.Have a proactive and results-oriented mindset.
Certifications Required
Certified Service Delivery Manager Automation Anywhere Certified Advanced RPA Professional
