Job Summary
We are seeking a Service Delivery Manager for our B&L team with 7 to 8 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Consumer Lending Cards & Payments. This hybrid role requires excellent organizational and communication skills to ensure seamless service delivery and client satisfaction.
Responsibilities
Oversee the delivery of services to clients ensuring high-quality standards are metCoordinate with various teams to ensure timely and efficient service deliveryMonitor and report on service performance metrics to identify areas for improvementDevelop and implement strategies to enhance service delivery processesProvide technical support and guidance to team members on MS ExcelEnsure compliance with company policies and industry regulationsManage client relationships and address any service-related issues promptlyConduct regular meetings with clients to review service performance and gather feedbackCollaborate with the sales team to identify opportunities for service expansionPrepare and present service delivery reports to senior managementMaintain up-to-date knowledge of industry trends and best practicesImplement continuous improvement initiatives to enhance service qualityTrain and mentor team members to develop their skills and capabilities
Qualifications
Possess strong technical skills in MS ExcelHave domain experience in Consumer Lending Cards & Payments (nice to have)Demonstrate excellent organizational and communication skillsShow ability to manage multiple tasks and prioritize effectivelyExhibit strong problem-solving and analytical skillsDisplay proficiency in managing client relationshipsHave experience in monitoring and reporting on service performance metricsShow capability to develop and implement service delivery strategiesDemonstrate knowledge of industry regulations and compliance requirementsPossess experience in preparing and presenting reports to senior managementExhibit ability to train and mentor team membersShow commitment to continuous improvement and service quality enhancementDemonstrate ability to work effectively in a hybrid work model.
Certifications Required
Certified Service Delivery Manager (CSDM) Microsoft Office Specialist (MOS) in Excel
