Service Delivery Manager - Analytics
DXC
5 - 10 years
Bengaluru
Posted: 29/08/2025
Job Description
Job Description:
Service Delivery Manager
Job Location: Bangalore / Chennai
Looking for Data & AI Development background resource. Not into Network and Infrastructure
Job Details
- 14+ years relevant experience in service delivery or operations management.
- Act as the primary contact for clients on service-related matters.
- Ensure delivery aligns with SLAs, KPIs, and contractual terms.
- Lead cross-functional teams to resolve incidents and ensure service continuity.
- Monitor and report on service performance; conduct regular reviews.
- Drive process improvements and customer satisfaction initiatives.
- Manage escalations and ensure timely resolutions
- Oversee resource planning, team coordination, and vendor performance.
- Strong client management, communication, and leadership skills.
- ITIL certification preferred; experience with service tools (e.g., ServiceNow).
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
About Company
DXC Technology offers IT services and consulting, specializing in digital transformation solutions like cloud computing, cybersecurity, and AI. The company provides end-to-end services for industries such as healthcare, finance, and manufacturing, focusing on improving operational efficiency.
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