Service Delivery Manager, Ads Content Operations and Testing

Google

10 - 12 years

Gurugram

Posted: 09/06/2025

Job Description

Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurgaon, Haryana, India; Bengaluru, Karnataka, India; Hyderabad, Telangana, India.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurgaon, Haryana, India; Bengaluru, Karnataka, India; Hyderabad, Telangana, India.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in vendor management, operations management, or supply chain management.
Experience managing a portfolio or programs with impact to organization.
Experience in people management and stakeholder management.

Preferred qualifications:

Ability to collaborate across multiple disciplines.
Excellent communications skills along with the ability to engage and influence executive stakeholders and leadership.
Excellent problem-solving, negotiation and organizational skills.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

Define, plan, and execute overall operations strategy for Ads Content Operations and Testing (ACOT) including vendor, location, and service strategy to support Ads priorities.
Build, develop, lead, and mentor a team of service delivery managers to deliver operations while meeting all service level agreements (SLAs).
Oversee delivery of global vendor operations in compliance with agreed upon agreements and with disciplined budget governance.
Drive initiatives that enhance quality, improve operational efficiency, and optimize processes across scaled global operations.
Collaborate and partner with cross-functional stakeholders across Ads, gTech, and other Product Areas to secure support and buy-in, navigate ambiguous situations, and to drive alignment on prioritization and outcomes.Foster a culture of collaboration, continuous improvement, inclusivity, positivity, and growth within the team and broader gTech Ads organization.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.