Service Delivery Manager- Ops

Cognizant

5 - 10 years

Bengaluru, Gurugram, Hyderabad

Posted: 30/03/2025

Job Description

Adcreation and optimization

Qualifications:

Graduate with 10+ years of experience managing process design and improvement initiatives for global customer centric processes preferably managing online advertising or content management operations

Strong verbal & written communication skills with excellent multitasking and analytical skills

Able to provide critical thought to leadership, design and lead champion-challenger experiments

Expected to work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remedies.

Hands-on knowledge of Content, AdCreation process or Online Advertising across Search and Display

Key Responsibilities:

The individual will be responsible for managing operations for a 100+ member team of AdCreation and Optimisation experts within Cognizant for one of it’s global clients

This position will straddle the responsibilities of Operational Leadership, Process improvement, Client Management, Design of Experiments and Data analytics

Developing strong relationships with key client stakeholders, supporting them through various strategic initiatives and providing incisive insights to develop those programs to fruition

Identifies improvement areas and implementing solutions to prevent errors and improving productivity

Providing coaching and mentoring to team leaders, SME’s, QA’s and agents to motivate them to elevate their performance and in planning their career growth trajectory

Identify, prepare and track suitable metrics, determine trends and utilise them to develop solutions that provide improvement in efficiency and effectiveness of the delivery teams

Meet aggressive client schedules and timelines while maintaining the highest bar of quality and a focus on exceeding customer expectations

Manage multiple cross-functional projects straddling IT/ Process Design/ HR /Hiring /Product / Engineering to develop solutions aimed at improving process capabilities, improving efficiency and throughput as well as evangelising approaches for delivering breakthrough results.

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About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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