Service Delivery Head- Insurance

Job Title / Role: Service Delivery Head-Insurance

Key Skills: Policy Center, Billing Center, Claims Center, Guidewire/PEGA, Agile methodology, Insurance domain

Experience: 15-22 years

Location: Hyderabad

Mode: Work From Office

We at Coforge are hiring Service Delivery Head-Insurance with the following skillset:

Key Responsibilities:

1. Application Delivery Leadership

• Own end-to-end delivery and performance of Guidewire platformsPolicy Center, Billing Center, Claims Center.
• Govern application development, enhancements, production support, and system integration.
• Establish predictable Agile/DevOps execution frameworks to ensure high-quality releases.
• Ensure platform functional stability, scalability, and performance to meet business needs.

2. Multi-Portfolio IT Service Delivery Management

• Oversee delivery of associated insurance applications (rating engines, portals, document mgmt., integrations).
• Define and enforce SLAs, KPIs, OLAs for development, support, and operational services.
• Govern incident, problem, and change management; reduce defects and MTTR.
• Drive service reliability engineering (SRE) culture to enhance resiliency.

3. Transformation, Modernization & Cloud

• Lead modernization and upgrade initiatives for Guidewire platforms.
• Support migration to Guidewire Cloud Platform (GCP) where applicable.
• Champion microservices/API modernization, digital integration, and ecosystem expansion.
• Drive CI/CD automation, cloud adoption, and DevOps practices.

4. Stakeholder & Business Partnering

• Act as senior engagement leader with global IT, product, and insurance operations executives.
• Engage underwriting, claims, billing, and distribution leaders to align service delivery with business goals.
• Provide executive-level reporting on delivery performance, risks, and outcomes.
• Manage escalations with diplomatic yet firm resolution leadership.

5. Governance, Risk & Compliance

• Ensure compliance with InfoSec, regulatory, data governance, business continuity standards.
• Maintain audit readiness, drive risk remediation, and ensure documentation quality.
• Govern vendor partnerships and manage offshore/nearshore partner models.

6. Continuous Improvement & Value Engineering

• Drive value realization and cost optimization programs within application delivery services.
• Identify opportunities for automation, process streamlining, and productivity uplift.
• Standardize delivery methodologies, engineering practices, and operating models.
• Leverage analytics & data insights to improve platform performance and delivery predictability.

7. Strategic Planning & GCC Capability Scale-up

• Contribute to multi-year roadmap for Guidewire application portfolio, upgrades, and transformation programs.
• Drive demand planning, resource capacity management, workforce scaling, and skill evolution.
• Partner with global leaders to identify additional workstreams for GCC expansion.
• Build and strengthen GCC Center of Excellence (CoE).

8. People & Organizational Leadership

• Lead, mentor, and develop Guidewire engineering & service delivery teams.
• Drive talent strategy, skill development, and certification uplift (especially Guidewire + cloud).
• Establish a culture of high performance, accountability, and continuous learning.

Qualifications:

• 15 to 22 years of IT experience with minimum 68 years in platform delivery leadership.
• Expertise in managing PolicyCenter, BillingCenter, and ClaimsCenter implementation/support.
• Demonstrated success leading global IT delivery in GCC or similar distributed models.
• Strong background in ITIL/ITSM, Agile/DevOps methodologies.
• Bachelors degree in Engineering/Computer Science; MBA preferred.

Preferred Skills:

• Cloud experience along with Guidewire/Duckcreek platforms strongly preferred.
• Familiarity with complementary ecosystem platforms (e.g., rating engines, CRM, DMS).
• Experience in insurance domain preferred.
• Familiarity with GCC operating models
• Lean Six Sigma certification is a plus.
• Strong executive communication and stakeholder engagement skills.
• Experience managing large technology/vendor partnerships.