Service Delivery Coordinator

Company: TECEZE

Location: Bangalore, India (On-site)

Shift: APAC Time Zone (with overlap for US customers)

Department: Global Procurement Procurement as a Service (PaaS)

Reports To: Procurement Manager

About TECEZE

TECEZE is a global technology and services partner delivering Managed Services, Secure Sourcing, and Procurement as a Service across infrastructure, networks, cybersecurity, cloud, and digital workplace. Our procurement business unit supports enterprises globally with hardware, software, AMCs, logistics, warehousing, ITAD, and pass-thru services, tightly integrated with service delivery and financial governance.

Role Overview

The Service Delivery Coordinator (SDC) Procurement Services is responsible for coordinating and tracking end-to-end procurement service delivery for APAC customers, with secondary support for US-based clients.

This role acts as the operational bridge between Procurement, Service Delivery, Logistics partners, Vendors/OEMs, Warehouses, and Customers, ensuring that procurement-led services are delivered on time, within SLA, and in line with commercial and compliance requirements.

Primary services supported:

• Annual Maintenance Contracts (AMC)
• IT Asset Disposal (ITAD)
• Pass-thru Procurement
• Logistics & Global Shipping
• Warehousing & Stock Management

Key Responsibilities

1. Procurement Service Delivery Coordination

• Coordinate day-to-day delivery of procurement services for APAC customers, with scheduled overlap for US clients.
• Manage and track service requests, work orders, and tickets related to:
• AMCs (renewals, entitlement tracking, vendor coordination)
• ITAD (collection, logistics, certification, disposal reporting)
• Pass-thru procurement (OEM/vendor coordination, order fulfilment)
• Logistics & shipping (international and regional movements)
• Warehousing (stock intake, dispatch, asset movement)
• Ensure SLAs, OLAs, and contractual commitments are met.
• Proactively manage escalations related to delays, vendor dependencies, or compliance risks.

2. AMC & Contract Coordination

• Track AMC start/end dates, renewals, and service coverage.
• Coordinate with vendors, OEMs, and internal teams to ensure:
• Correct entitlement
• Timely renewals
• Accurate service records
• Support procurement and finance teams with service confirmation and documentation.

3. ITAD, Logistics & Warehousing Operations

• Coordinate ITAD activities including pickup scheduling, chain of custody, disposal certificates, and reporting.
• Manage logistics workflows:
• Shipment scheduling
• Cross-border coordination
• Delivery confirmation
• Track warehousing activities:
• Asset intake
• Storage status
• Dispatch and movement tracking
• Maintain accurate documentation (handover forms, delivery notes, ITAD certificates).

4. Stakeholder & Vendor Coordination

• Act as the single coordination point between:
• Customers
• Procurement team
• Vendors / OEMs
• Logistics & ITAD partners
• Warehousing providers
• Provide clear and timely updates on service status, delays, and next steps.
• Participate in internal operational reviews and customer service calls when required.

5. Governance, Reporting & Process Discipline

• Prepare and maintain daily / weekly / monthly reports, including:
• Service delivery status
• AMC tracking
• ITAD completion reports
• Logistics and warehousing movements
• Maintain SOPs, trackers, and procurement service documentation.
• Support continuous improvement across procurement service workflows, tools, and reporting.

Required Skills & Experience

Experience

• 25 years in Service Delivery, Procurement Operations, Logistics Coordination, or IT Operations coordination.
• Prior exposure to procurement-led service delivery is highly preferred.
• Experience supporting APAC customers with exposure to US or global clients.

Domain Knowledge (Coordinator Level)

• Understanding of:
• IT hardware lifecycle (procurement deployment maintenance disposal)
• AMCs and vendor support models
• ITAD processes and compliance documentation
• Logistics and warehousing workflows
• Ability to interpret service requests, contracts, and operational dependencies.

Tools & Processes

• Experience with ITSM / Service Management tools (ServiceNow, Freshservice, Zoho, ManageEngine, JIRA, etc.).
• Familiarity with ITIL concepts (Incident, Request, Change).
• Strong working knowledge of Excel, trackers, and operational reporting.

Soft Skills

• Strong written and verbal English communication skills.
• High ownership mindset with strong follow-up discipline.
• Ability to manage multiple vendors, customers, and service streams in parallel.
• Detail-oriented, process-driven, and comfortable working in time-sensitive environments.

Why This Role Matters at TECEZE

This role is critical to scaling Procurement as a Service globally, ensuring that procurement is not just transactional but operationally reliable, auditable, and customer centric.