Service Delivery Associate

Service Delivery Associate Gain

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

WHY THIS ROLE IS IMPORTANT TO US

Service Delivery Associate are skilled professionals who form part of our SaaS operations team working within Customer Services and based within the Global SaaS operations team.

The main purpose of the role is to contribute to the effective support and maintenance of SimCorp clients and to all aspects of service delivery around SimCorp Products.

Service Delivery Associate support our clients by providing solutions and deploying services related to the usage of SimCorp Products and beyond. They work closely with local and global teams within SimCorp. They coach or instruct less experienced professionals.

WHAT YOU WILL BE RESPONSIBLE FOR

• Be a point of contact for client installation of SimCorp Data Management Solution
• Maintain client's installation and identify projects for improvements of client's installation Investigate and resolve issues that require product domain knowledge according to defined SLA - Analyze problems and issues which occur in SimCorp Dimension at existing clients independently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues
• Resolve client service requests (ad-hoc reports, license renewals, file-copies...)
• Co-operate closely with SimCorp developers to combine business and technical know-how in analyzing client issues and requirements to provide optimal solutions both from a business and technical perspective
• Take part in validation and testing activities as needed
• Ensure high quality of all deliverables provided to the client
• Build and maintain Product knowledge base
• Maintain client installation information
• Provide feedback to Product Division and Global Standards on product quality and client needs
• Support implementing projects to improve existing client installations
• Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations
• Identify and drive development new Service Offerings with focus on bringing optimal value to our clients
• Identify where clients can use new license modules & services
• Become trusted adviser of our clients around the world

WHAT WE VALUE

Most importantly, you can see yourself contributing and thriving in the position described above. How you learned skills needed for doing that is less important. We expect you to be good at several of the following and be able to and interested in understanding the rest.

• Mandatory: Experience with operating standard applications, beneficial in the financial sector, troubleshooting, resolving issues and/or being an SME for application usage
• Experience of around 2-3 years in Application or production support
• Experience in working in a larger IT department or operational Team or Application support on L2
• Mandatory: Technical skills Examples: Oracle or SQL data base knowledge should be able to write SQL queries and commands. 
• Knowledge of Cloud operations (AWS, Azure) is favorable but not mandatory.
• Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions) is beneficial
• Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background
• Mandatory: Fluency in English
• Advanced analytical skills
• Proficient interpersonal skills and a capable manner
• Effective communication and presentation skills including listening skills
• Prepared nature and a considerable interest in problem solving
• Motivated, committed and result-oriented

BENEFITS

At SimCorp, we believe in rewarding and supporting our employees. We offer a attractive salary package, including a robust bonus scheme, comprehensive healthcare (medical insurance, pension plans, and free transportation), and a major emphasis on work-life balance with flexible work hours and a hybrid work model. We are proud to be recognized as a "Great Place to Work" and are committed to encourage individual growth with personalized development plans and opportunities for career advancement.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non- professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Swati Pal (Swati.pal@Simcorp.com), Talent Acquisition Partner, at email address. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

 We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.