Service Coordinator

1. Key Responsibilities

Documentation & CRM Management

• Monitor and verify the uploading of Installation Checklists, PM Checklists, Training Certificates, and other service documents in CRM.
• Ensure all documents are correctly filled, follow Erba-approved formats, and are signed by certified engineers.
• Identify missing, incorrect, or non-compliant records and coordinate corrective actions with distributors and Regional Engineers.

Coordination & Follow-Up

• Maintain regular communication with distributors to ensure timely document submission.
• Track pending actions and follow up until closure.
• Support Regional Engineers by providing updated lists and summaries of compliance progress.

Analysis & Reporting

• Prepare weekly/monthly reports on:
• Uploaded vs. missing documents
• Compliance by distributor or region
• Instruments invoiced vs. installed
• Highlight repeated non-compliance or potential risks to management.

Compliance Support

• Assist in maintaining alignment with ISO 13485:2016 and IVDR (EU) 2017/746 documentation requirements.
• Support internal and external audits by ensuring documentation completeness and traceability.

1. Qualifications

• Bachelors degree in engineering, Life Sciences, Quality, or related technical discipline.
• 23 years of experience in service coordination, CRM data management, or After Sales operations.
• Familiarity with ISO 13485 and IVDR requirements (preferred).
• Proficiency in Zoho CRM platforms .
• Strong Excel and data management skills.
• Fluent in English .

1. Key Competencies

• Excellent organizational and coordination skills
• Strong analytical and reporting abilities
• High attention to detail and accuracy
• Effective communication and follow-up skills
• Accountability and teamwork
• Quality and compliance orientation

Contact Person : Sneha Menon

Email ID :