Service Coordinator

Role Overview

We are seeking a proactive, detail-oriented, and highly organized Service Coordinator to support our Service Centre operations and administrative functions. This role involves extensive coordination with Pan-India service centres of Sun Infonet, handling stock reports, inventory data maintenance, Excel-based MIS, and service-related documentation. The ideal candidate will be strong in data handling, highly accurate, proficient in MS Excel and systems/databases, and capable of maintaining confidentiality and meeting strict timelines.

Key Responsibilities

Stock Reporting & Data Maintenance

• Prepare, update, and maintain daily/weekly/monthly stock reports for service centres and spare parts.
• Maintain detailed stock records in Excel spreadsheets, ensuring high data accuracy ( 99%).
• Track inward and outward movement of spare parts and service inventory.
• Reconcile physical stock with system records and highlight variances proactively.
• Maintain structured Excel MIS reports including stock ageing, availability, consumption, and movement trends.
• Ensure proper version control, documentation, and secure storage of stock-related data.

Coordination with Pan-India Service Centres (Sun Infonet)

• Coordinate with Pan-India service centres of Sun Infonet for stock availability, dispatches, receipts, and reconciliations.
• Act as a single point of contact for stock-related communication between internal teams and service centres.
• Follow up with service centres for timely updates on stock usage and pending entries.
• Support service centres in resolving discrepancies related to stock records and reporting.

Challan & Inventory Management

• Prepare and manage challans for service jobs and spare parts dispatch.
• Ensure accurate inward/outward entry of parts in systems or manual registers.
• Monitor spare inventory levels and coordinate replenishment requirements.
• Coordinate with vendors/suppliers for spare parts based on stock reports and service needs.
• Assist in inventory audits by maintaining clear and audit-ready documentation.

Service Centre Coordination

• Track service jobs and ensure stock availability for timely job closure.
• Maintain service-related MIS reports and dashboards.
• Support service engineers and service centres with documentation and data requirements.

General Administration & Compliance

• Handle day-to-day administrative tasks related to service centre operations.
• Ensure proper filing (physical and digital) and documentation control.
• Maintain strict confidentiality of stock, service, and company data.
• Support management during audits, compliance checks, and reporting.
• Consistently meet deadlines while managing multiple priorities.

Key Skills & Competencies

• Typing speed: 3545 WPM with 98-99% accuracy.
• Strong proficiency in MS Excel (formulas, VLOOKUP/XLOOKUP, reconciliation, MIS preparation).
• Working knowledge of MS Word and Outlook.
• Experience with ERP/service management systems or databases (preferred).
• High attention to detail and accuracy in handling large volumes of data.

Core Competencies

• Strong coordination and follow-up skills across multiple locations.
• Excellent organizational and record-keeping abilities.
• Ability to multitask, prioritize, and work under deadlines.
• Clear written and verbal communication skills.
• High integrity and strong sense of data confidentiality.

Qualifications & Experience

• Graduate in Commerce / Business Administration / Any relevant field.
• 2 - 6 years of experience in service coordination, inventory management, or data administration.
• Freshers with strong Excel skills, accuracy, and learning ability may also be considered.
• Prior experience coordinating with Pan-India service centres will be an added advantage.