Service Configuration Management Compliance Lead

Role Description:

The purpose of the Service Configuration Management Compliance Lead role is to support the organisation’s Service Configuration Management (SCM) capability by coordinating risk management and audit related activities. This role ensures SCM practices adhere to internal standards and controls and external audit requirements. This is an exciting role with the opportunity to make a real impact!
 

Key Responsibilities:

• Audit Engagement Management: Act as the primary point of contact for internal and external audits involving the SACM team. Coordinate audit preparation activities, evidence collection, and stakeholder collaboration. Ensuring timely and accurate responses.

• Risk and issue oversight: Collaborate to identify, assess and document risks associated with SCM. Work in partnership with the Service Governance Delivery Manager to ensure controls are aligned with he organisation's risk framework. Contribute to the preparation of control reports and provide clear, supportive commentary for presentation at the monthly Controls Governance Board.

• Remediation and reporting: Support the tracking and coordination of remediation efforts for audit findings and risk mitigation actions, helping ensure timely and effective resolution.

• Continuous Improvement: Find opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of SCM.

Candidate Profile / Key Skills:

• Knowledge of SCM, CMDB and ITIL Practices.
• Experience with risk management, IT audits, and compliance frameworks
• Demonstrable ability to handle cross-functional engagements and communicate with technical and non-technical partners
• Strong organisational, analytical ad documentation skills
• ITIL 3 or 4 Foundation qualification
• Bachelors degree or equivalent experience in an IT related field
• Experience with ITSM tools including ServiceNow
• A demonstrable understanding of IT Infrastructure and technology

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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