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Service Cloud/Experience Cloud Lead

Concentrix

7 - 9 years

nan

Posted: 16/04/2025

Job Description

Job Title:

Service Cloud/Experience Cloud Lead

Job Description

We are seeking a skilled Service Cloud/Experience Cloud Engineer with a minimum of 7 years of experience in Salesforce development, including at least 2 years in a lead role. This position focuses on enhancing customer experience through effective solutions and leveraging Salesforce capabilities.

Key Responsibilities:

  • Lead the design, development, and implementation of Service Cloud and Experience Cloud solutions.
  • Utilize Salesforce APEX, Lightning Web Components (LWC), and declarative tools (Flows, Forms, Workflows) to configure and customize applications.
  • Collaborate with cross-functional teams to enhance partner and customer communities.
  • Ensure the delivery of high-quality, impactful Salesforce applications that align with business objectives.
  • Mentor junior developers to improve technical skills and foster team collaboration.
  • Stay current with Salesforce best practices and actively participate in continuous learning.

Requirements:

  • Minimum of 7 years of experience with Salesforce development, with at least 2 years as a lead.
  • Proficient in Salesforce APEX, Lightning Web Components (LWC), and declarative tools (Flows, Forms, Workflows).
  • Strong experience working with partner & customer communities.
  • Active Salesforce certifications required; at a minimum, candidates must possess the Platform Developer I (PD1) certification.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.

Preferred Qualifications:

  • Additional Salesforce certifications (e.g., Service Cloud, Experience Cloud).
  • Experience in Agile methodologies.
  • Familiarity with integration of third-party applications.

Location:

IND Work-at-Home

Language Requirements:

Time Type:

Full time

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About Company

Concentrix is a global business services company specializing in customer experience (CX) solutions and technology. Headquartered in Fremont, California, it provides services like customer support, analytics, automation, and consulting to businesses across various industries, including technology, healthcare, finance, and retail. Known for its innovation and commitment to enhancing customer journeys, Concentrix operates in over 40 countries with a focus on delivering personalized and efficient customer engagement solutions.

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