Service Assurance Manager

L1 Engineer Experience: 4+ Yrs.

Certifications: CCNA Certified

We’re looking for a proactive, customer-focused Network Engineer / SD-WAN Engineer with

extensive knowledge in network and security technologies, to ensure optimal performance of

the company’s services for its customers.

• Experience in planning and designing or operating service provider or large enterprise WAN/LAN

networks.

• In depth understanding of TCP/IP protocol stack and operation.

• Knowledge on WAN technologies and protocols like MPLS, MPLS based VPNs, BGP, OSPF, QoS,

NAT, Multicast.

• You possess expert level expertise in Routing, Switching including L2/L3 protocols and SDWAN

products (Cisco, Juniper, Extreme, Aruba)

• Knowledge on Linux administration.

• Oversee the SD-WAN managed service for customer, ensuring that configurations are optimized.

• Manage customer’s configurations and execute changes or developments in their network or

applications.

• Perform troubleshooting and incident management for high & all priority issues and ensure that

they are resolved within the timeframes set by service level agreements.

• Handle customers’ technical enquiries as well as service-related enquiries.

• Ensuring SD-WAN network infrastructure is working at optimal levels.

• Participate in critical maintenance windows, and to open and track TAC cases through to

problem resolution on pre and post production issues.

• To raise equipment, Return Material Authorizations (RMA's) and to track these through to

problem resolution.

• Participate in meetings and reviews with customers, providing reports on the

performance and projects.