Service Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

Facility Management (50%)

Vendor & Contract Management:

• Manage vendor relationships and service contracts for cleaning, security, landscaping, pest control, and specialized services

• Monitor service level agreements (SLAs) and ensure compliance with performance standards

• Conduct regular vendor performance reviews and implement continuous improvement initiatives

• Negotiate contract renewals and cost optimization opportunities

Safety & Compliance: Ensure adherence to health, safety, and regulatory requirements

Consumables Tracking: Keeping track of all consumables (Housekeeping, Pantry, Technical, etc.)

Employee Meals & Event Management: Taking care of employee meals and any other events to be organized.

Budget Control: Monitor office expenses and implement cost-saving measures

Service Ambassador (50%)

Reports to: [Appropriate supervisor title]

Job Summary: The Experience Ambassador is responsible for creating exceptional experiences for guests, clients, or customers. This role focuses on ensuring high levels of satisfaction, addressing needs proactively, and embodying the company's values in every interaction.

Key Responsibilities:

Greet and welcome guests in a professional and friendly manner

Anticipate and respond to guest needs and requests promptly

Provide information about services, facilities, and local attractions

Manage guest inquiries and complaints, ensuring timely resolution

Collaborate with other departments to enhance guest experiences

Maintain a clean and organized environment

Assist with special events and programs as needed

Collect and act on guest feedback to improve services

Ensure compliance with safety and security procedures

Stay updated on company policies and offerings

Required Qualifications

Education

• Bachelor's degree

Experience

• Upto 5 years of experience in facility management and/or transportation operations

• Experience with vendor management and contract negotiations

• Knowledge of facility operations, safety regulations, and compliance requirements

Soft Skills

• Excellent Spoken and written communication skills is mandatory

• Commitment to delivering exceptional customer experiences aligned with JLL's service standards

• Excellent written and verbal communication skills for stakeholder engagement at all levels

• Strong problem-solving skills with data-driven decision-making capabilities

• Leadership and team coordination capabilities

• Meticulous approach to quality control and process improvement

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.