Service Advisor

We are looking for an enthusiastic and customer-oriented Service Advisor to join our growing team. As the first point of contact for our customers, you will play a key role in converting inbound leads into service bookings, coordinating with technicians, and ensuring a seamless customer experience from inquiry to completion. This role is perfect for someone who enjoys communication, thrives in a fast-paced environment, and takes ownership of results.

• Engage with inbound leads through calls, WhatsApp, SMS, and email to convert them into confirmed service bookings.
• Act as the communication bridge between customers and service technicians to ensure timely and high-quality service delivery.
• Maintain and update the CRM system with accurate customer and lead details.
• Ensure all service updates, customer preferences, and feedback are recorded properly.
• Handle customer queries and follow up to ensure satisfaction post-service.
• Generate and maintain service reports and assist in analyzing lead conversion data.
• Collaborate with internal teams to improve service workflows and customer experience.

• Graduate with 13 years of experience in customer service, CRM management, or inbound sales.
• Excellent verbal and written communication skills.
• Proficient in using CRM or lead management tools.
• Strong coordination, multitasking, and problem-solving abilities.
• Proactive, organized, and goal-oriented with a strong sense of ownership.
• Comfortable working in a dynamic, fast-paced startup environment.