Senior Workflow & Systems Specialist - CIS & CC

Senior Workflow & Systems Specialist part of OPE will be providing support and stewardship to Customer Implementation Specialists and Global consulting for workflow changes and improvements while collaborating with the business and technology teams. Our purpose is to provide outstanding business efficiency by providing consultation, domain expertise, and accurate solutions to end users. In this role, you would be supporting senior team members in delivering business change projects & improvements, and solutions for Service NOW user base.

Role Responsibilities

Engages in new or ongoing projects and considers priorities 

Supports delivery of key improvements – Service NOW

Supports migration & complex project launches across teams through strong partnership relationships across matrixed functions

Engages in project planning and improvement to deliver key upgrades 

Assists Engineers in debugging / solving issues involving data or the accuracy of data, in day-to-day work and production support scenarios

Collaborate with Development/Technology and Operations to lead and deliver on strategic Fix around any major client critical issues or Incident

Support BAU queries, tasks and adhoc projects on Service NOW

Documents and communicates all new or amendments to processes

Identifies project risks and issues and brings up appropriately 

Suggests process improvement following investigative, analytic or diagnostic services.

Skills & Knowledge

Domain knowledge on multiple process aligned to CIS and CC. Excellent ability to learn new process provide support.

Good understanding of process and procedure within Customer Implementation and Customer consulting

Experience with system assessments and enhancements

Experience in UAT and process documentation

Experience with Jira, Blue works and Full Picture an advantage

Collaborates well within the team and with other collaborators

Excellent data analysis, problem-solving and critical thinking skills

Self-motivated.

Experience in product launches that involves CIPS Products and services

Feeling comfortable when addressing senior management representatives

Comfortable in challenging the and pushing back where appropriate

Good communication and train team at different level to transition knowledge and learning

Passionate about delivering outstanding solution with customer centric which driving internal efficiency

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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