Senior Vice President - Fraud Operations

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It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

YOUR NEW ROLE

• Build, scale, and lead a world-class Fraud Operations teams at NAB India to support Identity Fraud Services, Frauds & Scams and Card fraud prevention teams to maximize the customer experience while combating fraud.
• Provide Leadership and leads a team of Leads, Analysts and Senior Analyst within Fraud Operations
• Provide Fraud and Financial Crime Prevention leadership and execution expertise, working with stakeholders in Fraud Operations.
• Ensure all AML / CTF and APRA regulations are met; work closely with compliance and DCO partners on reporting and escalating suspicious and reportable activity.
• Identify and implement different mechanisms and countermeasures to determine financial crimes, risk and controls, and how gaps can lead to undue financial crime risk
• Lead major crime fraud investigations; Provide subject matter expertise and advice to fraud analysts to assist in specific diagnosis, determining the nature of the potential fraud incident and making decisions on appropriate resolution path, and in support of day to day diagnostic investigation on fraud patterns
• Leverage domain expertise to develop and deploy a vision to optimize the fraud losses and partners with business unit leaders to influence decisions to drive an aligned vision regarding fraud controls and capabilities for new products, services and emerging channels
• Recommend and drive long-term, strategic initiatives, and projects in support of minimizing fraud losses while providing a positive user experience

​​WHAT YOU WILL BRING

• 15+ years of experience in financial services Operations with a focus on Fraud – Digital banking Fraud, Lending Fraud and Card frauds
• Strong leadership and supervisory skills with a passion for preventing fraud and mitigating risks
• Significant people leadership experience; 10+ years in people management directly managing Fraud Operations teams ( Ideally with a Multi-National bank / GCC space )
• Proven experience building and scaling large teams as a leader of other managers
• Excellent verbal and written communication skills for executive audience, including strong data presentation/visualization skills,
• Strong interpersonal skills with the ability to clearly articulate complex issues / concepts to peers and management
• Experience in regulated financial services, with review of such activities as payments, disputes, chargebacks, AML, and compliance frameworks such as KYC/CIP
• In-depth knowledge of the financial services/banking regulatory environment.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India