Senior Vice President and Branch Head

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

 Role Purpose 

·       The jobholder is entrusted with the responsibility to direct and manage the growth of the Bank's business in one of the HSBC branches in the country. The branch being situated in a prime location of the city, has immense business potential for the IWPB business.

·       In view of the range of services, current size of the portfolio as well as the potential the location offers, the Branch is expected to be one of the leading branches of HSBC in INM.

·       The principal objective is therefore to continue to grow this Branch to maximise contribution to area profitability in line with the Strategic and Area Operating Plans.

·       This is to be incorporated by growing the deposit base for the bank and by focusing on growth of the Wealth Management business with a sharper focus on increasing the Bank's market share and HNI customer base in the catchment.

·       The jobholder is required to coordinate marketing efforts, exceed customer expectations, actively manage attrition in the face of the stiff competition and closely monitor branch operations to ensure a high level of service delivery.

Principal Responsibilities

·       Ensure the growth of RBWM business for the branch in line with INM Strategic Plan / AOP projections

·       Contributes to area/ branch profitability

·       Monitors and implements best practices across the region

·       Enhance Bank's market share in it’s area of operation

·       Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration..

·       Where there is CMB functions, manage interaction effectively.

·       Ensure a consistently high level of product and service delivery across the branch

·       Develop and maintain good customer relations

·       Coach the team to achieve business goals and effectively meet customer needs.

·       Ensure effective customer contact management is in place

·       Contributes to enhancing the Bank’s image and visibility in the market place

·       Ensure all customer complaints are handled sensitively and efficiently within SLA’s applying the TCF and Bank values

·       Contribute to subordinate development and boosting branch morale at all times

·       Accountable for the line management, sales management and coaching of all staff.

·       Recruitment of new members into team, based on Bank Standard process.

·       Engagement scores in line with GPS norms.

·       Ensure effective succession plan is in place

·       Create and maintain an environment where the branch team maximise performance and provide the highest quality service.

·       Minimise operational losses by doing things right first time.

·       Effective sales quality management.

·       Manage and drive the collective performance of the team

·       Achieve branch targets defined in the operating plan.

·       Ensure visibility on sales floor and excellent customer experience.

·       Monitors the activities by referring to the number of leads converted from walk in contact, GSIR’s and CRM generated leads resulting in needs fulfilled

 

Operational Effectiveness & Control

·       Awareness of the operational risk associated with the role and the action to be taken to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

·       Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators

·       Maintenance of highest standards of risk management, control and risk and global standards

·       Ensure we protect against financial crime

·       Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations

·       Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by  the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.

·       Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities

·       Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required

·       Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe

·       Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; 

·       Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager

·       Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.

·       Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail

About Company

HSBC (Hongkong and Shanghai Banking Corporation) is one of the world’s largest banking and financial services organizations. Headquartered in London, it operates in over 60 countries across Europe, Asia, the Americas, the Middle East, and Africa. Founded in 1865, HSBC offers a wide range of services including retail banking, commercial banking, investment banking, and wealth management. The bank focuses on connecting customers to global opportunities, especially in high-growth markets like Asia.