Senior UX Researcher

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Hey there, research aficionado! We're Pocket FM, a leading online audio streaming platform, revolutionising the audio series landscape. Our ethos revolves around innovation, collaboration, and pushing boundaries. As we continue to expand globally, we're on the hunt for a seasoned Senior User Researcher to join our dynamic team and spearhead the understanding of user behaviours and needs. This isn't just a job; it's an opportunity to shape the future of audio entertainment!

Responsibilities:

• Research Mastery: Take ownership of comprehensive user research initiatives, diving deep into user behaviours, preferences, and pain points. Your mission? Uncover insights that inform and elevate our product offerings.
• Strategic Partnerships: Forge strong alliances with product managers, designers and engineers, collaborating seamlessly to translate research findings into impactful product enhancements. It's not just about data it's about understanding the human element behind it.
• Innovative Insights: Be the driving force behind innovative research methodologies and practices, setting new standards in user research. Your insights will be the catalyst for transformative product experiences.
• Clear Communication: Articulate research findings with finesse, ensuring stakeholders across the organisation comprehend the significance and implications. From technical wizards to non-tech enthusiasts, your insights resonate with everyone.
• Mentorship Maven: Share your wealth of research expertise, mentoring and empowering team members to hone their skills and excel in their roles. Together, we elevate the standard of user-centricity.
• Initiative Enthusiast: Dive into broader research initiatives, contributing your expertise to shape a culture of research excellence within the team.
• Attention to Detail: Your first task is to include User Insights at the beginning of your communication. Attention to detail is paramount in this role!

Core Team Principles:

• Ownership: We don't just conduct research; we own the user experience journey from start to finish.
• Open Feedback: Embrace open dialogue and healthy discussions. Your ideas matter, and so does everyone else's.
• Active Collaboration: Teamwork makes the dream work. Actively collaborate with diverse talents to create something extraordinary.
• Mutual Respect: Everyone's a star here. Treat others with respect, and let's shine together.
• Adaptability: Change is our middle name. Be ready to adapt and thrive in an ever-evolving environment.

Qualifications:

• 5+ Years of Expertise: You boast a track record of at least 5 years in the realm of user research, demonstrating proficiency in gathering and analysing qualitative and quantitative data.
• Leadership Acumen: You're a natural leader who can steer research projects towards impactful outcomes, inspiring and guiding team members along the way.
• Research Wizardry: Proficient in a wide array of research methodologies, you're adept at uncovering actionable insights that drive product innovation.
• Effective Communicator: Your ability to convey complex research findings in a clear and compelling manner is unparalleled. Bonus points for making data visualisation a captivating experience.
• Confidence in High-Stakes Settings: Representing the research team in critical discussions? No sweat. Your confidence and poise shine in high-pressure environments.
• Passion for Mentorship: You thrive on nurturing talent and fostering a culture of continuous learning. Your mentorship sets the stage for collective growth and success.
• Innovative Thinker: You're not just a researcher; you're a trailblazer, constantly pushing the boundaries of traditional research practices to uncover ground breaking insights.

Relevant links:

Pocket FM App iOS and Android