Senior UX Researcher, Customer Engagement

Google

5 - 7 years

Bengaluru

Posted: 22/06/2025

Job Description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in an applied research setting, or similar.
Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, Diary studies, etc.).
Portfolio highlighting multiple projects that demonstrate research methodology application and storytelling through research artifacts like reports, documents, personas, journey maps, etc.

Preferred qualifications:

Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
3 years of experience managing projects, and working in a large, matrixed organization.
Excellent command of user research questions and technical tools to analyze data and measure products' user experience and interaction.
Ability to communicate complex research outcomes clearly across different audiences and levels of the organization.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.

Responsibilities

Influence stakeholders across organizations to gain support for research-based solutions.
Own project priorities in alignment with product goals, and oversee allocation of resources within the project.
Generate ideas to improve products and services through research-driven insights and recommendations.
Lead teams to define and evaluate product, service, ecosystem impact.
Own strategy discussions through research by analyzing, consolidating, or synthesizing what is known about the user, product, service, or business needs.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.