Senior User Experience Designer

About N-able

N-able empowers IT service providers with cutting-edge software solutions to monitor, manage, and secure their customers' systems, data, and networks. Built on a scalable platform, our secure infrastructure and tools simplify complex IT ecosystems while supporting partners through evolving technology needs. With a flexible portfolio of integrations from leading technology providers, we enable partners to excel at every stage of growth, protect their customers, and expand their service offerings. Headquartered in Morrisville, NC, USA, with operations spanning North America, EMEA, and APAC regions.

The role of the senior is similar to that of an independent and effective worker. You have a broad,

detailed knowledge of UX skills and methods, product knowledge and working practices. A highly

capable employee, senior roles should operate independently with confidence and be able to

support others as well as consider initiatives to improve the UX function.

Primary Responsibilities

Proven experience leading end-to-end design projects from research to ideation to final

delivery

Work as a team with Research, PM, Engineering and Architecture to drive discovery,

promote value and reduce risks with usability and technical feasibility

Take complex, technical problems and distil them down into simple and intuitive design

solutions.

Champion and understand user needs while defining UX opportunities and identifying use

cases.

Familiarity with analytics and metrics tools such as HotJar, Pendo, or similar tools

Create design solutions (sketches, wireframes, user flows, high fidelity mock-ups, etc.)

quickly to show product teams how we can solve user problems.

Thoughtfully incorporate feedback from many channels (product team members, users,

usability testing, quantitative analytics, etc.) into design iterations.

Create interactive prototypes for remote usability testing.

Contribute to UI design and development best practices and standards within the

company.

Help prioritize and recommend UX improvements to product teams in a fast-paced,

rapidly changing environment.

Mentor and coach other junior designers on the team. Help drive best practice in what we do and how we do it, have ideas, see opportunities and find ways to make yourself and our team get better and better. Identifying and driving opportunities to improve the UX team and wider business

Basic Qualification

Total 5-7years of experience with relevant 3-5 years in a UX role and or previous work experience in similar or related industry

Expert UX skills

Basic ability to mentor/lead associates and UX designer/researchers.

Deep knowledge and experience with design tools such as Adobe, Figma, and similar tools

Preferred Qualification

Experience working in SaaS product development companies is an asset

Early experience with AI prototyping tools is a plus

Understanding of the business landscape of disaster recovery, backup, and cybersecurity

is an asset

Extensive prototyping experience.

Understanding of Lean, Agile, Scrum or similar product development approaches.

Previous experience of developing and owning UX improvement initiatives

Basic understanding of identifying opportunities and driving the process to shape and

grow the business,

If interested Please do share your updated resume to sudha.natarajan@n-able.com