Senior Usage Billing Specialist

Job Description

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets. We enable businesses and economies around the world to fund innovation, handle risk and build jobs. It’s how the company chipped in to supporting the financial stability and growth of communities and economies globally for more than 300 years. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific.  We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

Data & Analytics:

Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and  best-in  class  analytics  that customers expect –driving innovation and growth across global markets. And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more –help to improve the performance of our customers. FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research. The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks

Project Overview: The Order and Rights Management team, Bangalore provides the order management- order processing administration, billing and collections function for Refinitiv (An LSEG Enterprise). The Bangalore centers purpose is to work with other regional centers in Geneva, London, St. Louis, Costa Rica and Sydney to provide order management support for our customers. The team also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we handle the internal order process to help improve our service to customers.

Day-to-Day Responsibilities:

The work may include any of the following depending on the region the role is mapped:

• Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
• Call out all delays to internal groups including to the senior members of the team as appropriate
• Accountable for meeting and maintaining defined standards for quality and efficiency
• Handle internal customer queries and communication in a professional and service-minded manner ensuring
• Be a phenomenal teammate and ensure that internal and external customer's requirements are met - attend team meetings
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
• Support billing team in validating online invoices and portals
• Review the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
• Creating and modification of customer master data.
• Meet agreed volume, service and quality targets

Qualification:

• Graduate/post-graduate in related field such as commerce or accounting

Required Skills:

• Good data interpretation skills
• Good knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
• Should have customer centric demeanor
• Ability to prioritize and attention to detail
• High skills for learning
• Result oriented and ability to multi-task
• Should possess excellent communication – written and verbal and able to work as a team
• Ability to work independently on multiple activities, showing appropriate level of prioritization and critical issue skills
• Should be flexible working in night shifts

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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