Senior Travel Consultant

As a Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

This role reports to a Team Coach and supports our T4M (Travel for Meetings). This role collaborates closely with planners to lead group or bulk bookings for Amex GBT clients across four key regions: Australia, Hong Kong, Singapore, and India. Our role is to ensure smooth and efficient travel management, balancing cost-effectiveness with high service standards

What You’ll Do 

• Advise and arrange travel for corporate business customers (both individuals and groups) 

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services 

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations 

• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided 

• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements 

• Use positive telephone service techniques and act on special customer requests 

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels 

​​We look forward to sharing more detailed job functions and key performance indicators during the interview process. 

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs 

• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) 

• Professional communication (written and verbal) 

• Attention to detail 

• Act with integrity, and look after personal traveler information 

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) 

• Resolving customer issues quickly and independently / with supplier 

• Ability to manage bookings across different APAC regions(Australia, Singapore, Hong Kon & India based on business needs and to changing priorities  

• Prior experience in managing Group bocks and bulk bookings effectively.

​Our Traveler Care team is a 24/7 operation. Consultant should be willingness to work in rotational shifts which can start as early as 3 AM and adjust to business requirements