Senior Test Manager

Job description:

This role is required to: Provide Quality support with a high degree of customer service, technical expertise and timeliness Provide Architectural and Governance leadership for planning, designing and supporting of existing/deployed DWP tools Need to be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers Onboard new accounts to the operationalization team post tool deployment completion, ensuring smooth handover from deployment architects Communicate roles and responsibilities to the new onboarded tool admins/SME s Obtain necessary approvals from SSM (Service Success Manager) and SSH (Service Success Head) prior to tool onboarding Develop and maintain status tracker for all in scope accounts Work closely with the Admin/SME s to review the data analysis and scripting opportunities identified to reduce the cycle time or automate the workload Work closely with developers to get the required scripts created and implemented Conduct periodic maturity assessments for the tools in scope and identify the areas of improvement Conduct periodic reviews with SSM and share the results of maturity assessments and improvement opportunities Conduct periodic reviews with the customer stakeholder along with the SSM to share the value driven by the operationalization initiatives Work closely with the OEMs for any new update or enhancement and escalate any issues identified immediately Engage management if any deviation to set scope and metrics is identifiedQUALIFICATIONS AND EDUCATION REQUIREMENTS Minimum 10 years of experience in Infrastructure Technology Minimum 7 years of experience in delivering EUC/DWP services Should have worked and be open to work in a 24x7 environment Proficient with any market leading Unified eXperience Management (UXM) solutions like Nexthink, Aternity, Systrack, 1e Tachyon, etc. Hands-on/ exposure to Conversational Chatbot solution like ServiceNow VA, Avaamo, Moveworks, etc. Ability to communicate effectively with end users, business owners, developers and various levels of management Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables Demonstrates initiative and ability to accomplish aggressive project goals when necessary Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentationPREFERRED SKILLS Technical Skills required including but not limited to o SCCMo Microsoft Windows, Apple Macintosh design architecture and deployment methodologieso Knowledge of modern Microsoft management platforms like InTune, SharePointo Understanding of active directoryo Understanding of Citrix and other remote/virtual desktop technologieso Basic understanding of SQLo Basic understanding of PowerShell or any other scripting languageo Hands on experience on Microsoft Excel and PowerPointo Hands on Experience with different ITSM tools like ServiceNOW, BMC Remedy etc.

• To be responsible for managing the team and enabling skill upgradation.
• To stay updated about industry trends and technology innovations
• To be responsible for the solution pertaining to Technical Infrastructure being implemented for a customer and its acceptance
• To be responsible for understanding customer requirements and create infrastructure solutions and integrated architecture.