Senior Telecom Cloud Mediation Developer

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Job Description

We are seeking an experienced Senior Telecom Cloud Mediation Developer to design, develop, and support high-performance, cloud-native mediation solutions within telecom BSS/OSS environments. The ideal candidate will have strong expertise in telecom mediation systems, real-time and batch processing, cloud platforms, and modern microservices architecture.

This role requires deep technical knowledge of telecom network data processing (CDRs, EDRs, xDRs), billing integrations, and cloud-native deployment models.

Key Responsibilities:

• Design and develop scalable cloud-native mediation solutions for telecom environments.
• Implement real-time and batch processing pipelines for CDR/EDR/xDR handling.
• Integrate mediation systems with billing, charging, CRM, and downstream BSS systems.
• Develop and maintain mediation flows including:

Data collection

Parsing and validation

Enrichment

Rating pre-processing

Aggregation

Distribution

• Work with 3G/4G/5G network data sources (e.g., SGSN, PGW, OCS, IMS).
• Build microservices using Java/Spring Boot or similar technologies.
• Implement streaming solutions using Kafka or similar messaging platforms.
• Deploy and manage containerized workloads using Docker and Kubernetes.
• Ensure high availability, fault tolerance, and performance optimization.
• Participate in architecture design discussions and technical leadership.
• Provide L3 production support and root cause analysis.
• Mentor junior developers and conduct code reviews.
• Collaborate with cross-functional teams including Network, Billing, DevOps, and QA.

Technical Skills

• 8+ years of experience in Telecom Mediation systems.
• Strong understanding of telecom protocols and network elements (2G/3G/4G/5G).
• Experience with mediation platforms such as:

Digital Route MediationZone

Amdocs Mediation

Ericsson Mediation

Comverse Kenan FX

• Strong hands-on experience in:

Java / Spring Boot

SQL & PL/SQL

Linux/Unix environments

Shell scripting

• Experience with cloud platforms:

Google Cloud Platform

Amazon Web Services

Microsoft Azure

• Containerization & orchestration:

Docker

Kubernetes