Senior Technology Business Systems Consultant

About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant.

In this role, you will:

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with creating artifacts and enabling functionalities for IT Service Desk
• Hands-on experience with Confluence and Jira
• Should have practiced writing documentation for virtual agent format
• Awareness of Agile methodologies
• Knowledge of ITIL Incident, Problem, and Request best practices or ITIL certified.
• Experience in user stories in Backlog, Story points and sprint planning
• Understanding of Knowledge Management Framework

• Should have experience as a Functional lead or should have acted as People lead

Job Expectations:

• Experience with translating technical content from multiple sources into a style and format that meets multiple end-user needs and project goals
• Experience with consulting with subject matter experts to evaluate, standardize, write, and maintain materials
• Ability to independently create knowledge management assets, including templates, style guides, how-to tutorials that meets organizational standards
• Ability to modify documents, respond to feedback request, create self-help and knowledge articles in a clear and conscious manner.
• Gain deep understanding of products and services, and translate complex information into simple, step-by-step procedures and/or processes easy to follow.
• Write user-friendly content that meets the needs of target audience and organize information applying information mapping concepts to enable information accessibility. 
• Maintain and improve existing knowledge article to ensure information accuracy, content accessibility, and article layout that complies with company writing standards.
• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from stakeholders and translate them to Knowledge user stories
• Prioritize user stories in backlog to align to business goals
• Provide input on story feasibility
• Support the team in understanding story points and sprint planning
• UAT and support Prod release and testing
• Strong written and verbal communication skills, with a keen eye for details.
• Proficiency with documentation tools like Microsoft Office Suite or ServiceNow.
• Technology Operations experience including Service Desk Operations
• Two or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Ability to handle multiple projects simultaneously
• Experience in writing documentation and procedure manuals for various audiences.
• Experience in working across multiple teams to improve user experience, refine content, and create visuals and diagrams for technical support content
• Strong skills in Knowledge Management systems and practices.
• Good understanding of Knowledge Management Framework
• Ability to map business requirements to Knowledge Framework
• Proficiency in using Confluence and Jira
• Acceptable understanding of ServiceNow knowledge functionalities
• Familiarity with ITSM processes
• Hands on experience with ServiceNow modules like Incident and Request Management

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.