Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Flexera is seeking a strong Senior Technical Communicator to help document several of its cloud products.

As part of our Technical Communication team, you will create and edit technical documentation. You will work directly with product development teams, drive the scope and direction of documentation deliverables, ensure technical accuracy, and maintain documentation standards. You will also work with product teams and technical translators to ensure consistency, completeness, and accuracy in end-user technical documentation.

Duties & Responsibilities

• Document new product features and maintain existing documentation.
• Manage, create, and edit technical documentation, including online help, release notes, and reference guides.
• Respond to customer feedback and questions.
• Communicate with engineering, technical support, product management, and marketing teams on a regular basis.
• Collaborate with other communicators on the Technical Communication team.
• Comply with our different style guides to maintain documentation standards.
• Cover the writing of two or more Flexera products.

Qualifications

• Experience working with docs-as-code and GitHub.
• Excellent written and oral communication skills, with a focus on accuracy, quality, and clarity.
• Demonstrable prior experience writing software documentation.
• Solid investigative skills to solicit and gather information to then be able to communicate it with a wider audience.
• A passion for technology, strong attention to detail, and organizational and project management skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Experience working in end-to-end software development cycles.
• An attitude that is team-oriented and customer-focused.
• Passion for contributing to the overall direction of the next generation of Flexera’s software products.
• Knowledge of latest technical writing trends and practices.
• Knowledge of online help systems and web-based help systems.
• Experience with HTML and XML.

Benefits

• Enthusiastic colleagues working in the tech industry around the globe.
• A fast-paced and collaborative environment.
• Encouragement and support for career development, training, and innovation.
• Flexible working hours.