Senior Technical Support Engineer

Key Responsibilities:

* Provide technical support for enterprise applications, troubleshooting application, database, and infrastructure issues.

* Develop, maintain, and optimize Unix shell scripts to automate operational tasks and improve system efficiency.

* Write and optimize SQL and Oracle queries; work with Oracle Database 19c and relational databases.

* Develop and consume SOAP and RESTful APIs for system integration and data exchange between applications.

* Design and implement scalable microservices using Java and J2EE technologies to enhance application functionality.

* Utilize Eclipse IDE for efficient development, debugging, and testing of applications.

* Apply strong debugging and problem-solving skills to identify root causes and resolve technical issues quickly.

* Collaborate closely with cross-functional teams, including development, infrastructure, and database groups, to deliver high-quality solutions.

* Participate in Agile development processes using tools such as JIRA and Confluence, contributing to sprint planning, code reviews, unit testing, and documentation.

* Manage application deployments and health monitoring on Azure Kubernetes Service (AKS).

* Manage and maintain job scheduling using Autosys scheduler to ensure seamless business process automation.

* Create and maintain detailed technical documentation, including design specifications, support procedures, and troubleshooting guides.

* Support application upgrades, patches, and configuration changes in collaboration with stakeholders.

Required Skills and Qualifications:

* Strong experience with Unix/Linux operating systems and shell scripting (Bash, KornShell, etc.).

* Good in Oracle SQL and understanding of Oracle Database 19c architecture and features.

* Solid Java and J2EE development skills for building microservices and backend components.

* Experience developing and consuming SOAP and RESTful APIs for application integration.

* Familiarity with Eclipse IDE for development and debugging activities.

* Hands-on experience managing applications on Azure Kubernetes Service (AKS).

* Working knowledge of Autosys scheduler for job automation.

* Comfortable working in Agile environments using tools such as JIRA and Confluence.

* Strong analytical, debugging, and problem-solving abilities.

* Excellent collaboration and communication skills.