Senior Technical Manager – Customer Engineering (RICEW)

The Senior Technical Manager Customer Engineering owns the planning, prioritization, and delivery of all customer-specific technical work (RICEW) across RecVue customers.

This role ensures technical quality, consistency, and alignment with the RecVue platform.

• Act as the single owner for all RICEW demand across customers
• Work with CS and customers to clarify scope, priorities, and expectations
• Partner with Engineering on estimation, planning, and delivery
• Ensure solutions adhere to platform standards and architectural principles
• Track progress and communicate status to stakeholders
• Identify recurring patterns to influence product roadmap and platform improvements
  

• 1015+ years of experience in technical delivery or engineering management
• Strong understanding of enterprise SaaS platforms, integrations, and data flows
• Ability to manage competing priorities across customers
• Strong technical judgment and problem-solving skills
• Excellent communication and stakeholder management abilities
  

• Predictable and transparent RICEW delivery
• Reduced rework and customer dissatisfaction
• Improved alignment between Customer Engineering and Product