Senior Technical Developer

About the Role

The role involves developing and customizing CRM workflows, integrating FORCE CRM with downstream systems, and ensuring seamless order orchestration across multiple platforms.

Responsibilities

CRM Development & Customization

• Configure and customize Amdocs Clarify CRM for case management and order handling.
• Develop workflows for national VMB order fulfillment, including escalation rules and SLA tracking.
• Implement business rules, forms, and ClearBasic scripts for CRM enhancements.

Integration & Workflow

• Design and implement integrations between FORCE CRM, OMS, billing, and provisioning systems.
• Work with APIs, middleware (TIBCO/MuleSoft/Oracle SOA), and ESB for data exchange.
• Ensure accurate data mapping and synchronization across CRM and order management systems.

Case Management

• Build and maintain case lifecycle processes for customer issues and order exceptions.
• Configure escalation paths, notifications, and resolution workflows aligned with SLAs.

Testing & Documentation

• Support SIT/UAT phases, defect resolution, and production deployments.
• Prepare technical documentation, workflow diagrams, and operational SOPs.

Qualifications

• Hands-on experience with Amdocs Clarify CRM (ClearBasic, Workflow Manager, Rule Manager).
• Strong knowledge of FORCE CRM and telecom OSS/BSS processes.
• Expertise in case management workflows and national order fulfillment processes.
• Integration skills: REST/SOAP APIs, ESB, middleware platforms.
• Proficiency in Oracle SQL/PL-SQL and UNIX/Linux scripting.

Required Skills

• Hands-on experience with Amdocs Clarify CRM (ClearBasic, Workflow Manager, Rule Manager).
• Strong knowledge of FORCE CRM and telecom OSS/BSS processes.
• Expertise in case management workflows and national order fulfillment processes.
• Integration skills: REST/SOAP APIs, ESB, middleware platforms.
• Proficiency in Oracle SQL/PL-SQL and UNIX/Linux scripting.

Preferred Skills

• Experience with additional CRM platforms.
• Knowledge of agile methodologies.