Senior System Administrator

Position Summary

Senior System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Education and Experience

• 2-3 years of IT or related domain
• Excellent written and verbal communication skills
• Excellent customer service skills
• Education: Graduate (Any stream) preferably in computer science or a related field
• At least 2 years of experience in end-user technical support

Responsibilities:

• Provide professional IT support to customers with a focus on customer service
• Monitoring IT infrastructure of clients and administration.
• Drive problem investigations and resolution as required.
• Excellent hands-on Office 365 and triaging around it.
• Troubleshooting RDS Server related issues (RDS Platforms).
• Basics of Windows server issues.
• Basics of Networking -- firewalls, switches, and access points.
• Knowledge of SharePoint, network Drive related issues, One Drive (slowness, user access , Deletion)User account mgmt.
• Printer Management
• Analyze network alerts and diagnose network errors.
• Good knowledge of MS-Office, Outlook and various Windows OS versions.
• Good to have ---Manage and troubleshoot Physical and Virtual servers.
• Plan on upgrades and updates of infrastructure.
• Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA).

Our Culture and You

What does the day in life look like for the Senior System Administrator?

You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.

Our employees have indicated that with IT by Design, they will find a home where their passion and career goals finally intersect for them to live a life full of purpose.

Benefits

• Competitive salary and benefits.
• Great work-life balance.
• Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.
• Term Life insurance is worth INR 20 Lakh.
• Community-based engagement clubs.
• Subsidized meals and discounted medical check-ups for all the employees.
• Community Wellness programs for employees' wellbeing.
• CEOs personalized Life by Design program for leading a fulfilling life.