Senior Supply Chain Manager

JD for Sr. Manager (SCM)

Qualifications: BE Mech/DME

Working experience: 10+ years in the manufacturing field of the automotive & Aerospace industries.

Salary: 1.20 - 1.40 Lakh/month CTC.

Role: The Sr. Manager Customer Supply Management is responsible for managing customer demand, forecasts, delivery commitments, and supply alignment, acting as the single point of ownership for customer-facing supply performance. The role ensures clear commitments, on-time delivery, proactive communication, and effective coordination with internal cross-functional teams to meet customer expectations consistently.

Key Responsibilities

• Work extensively on customer portals and ERP systems for demand visibility, order management, and delivery commitments.
• Receive, review, and validate customer forecasts, schedules, and demand signals.
• Translate customer demand into clear internal requirements in coordination with Production Planning, Raw Material Procurement, and SCM teams.
• Analyse demand volatility and proactively highlight risks to delivery commitments.
• Own customer delivery commitments and ensure alignment with internal capacity and readiness.
• Track order status end-to-end and ensure adherence to committed delivery dates.
• Drive recovery plans, prioritisation, and buffer strategies to avoid customer escalations.
• Attend regular customer calls, supply reviews, and escalation meetings.
• Prepare and present structured reports covering OTIF performance, overdues, recovery plans, and future readiness.
• Work closely with Production Planning, Manufacturing, Quality, Procurement, and NPD teams to ensure smooth execution of customer demand.
• Support new program launches, PPAPs, and ramp-ups from a delivery and commitment perspective.
• Identify delivery risks related to capacity constraints, demand changes, or internal bottlenecks.
• Drive corrective and preventive actions to avoid repeat delivery issues.
• Implement structured weekly and monthly demand supply review mechanisms.
• Maintain accurate customer demand, delivery commitments, and supply status in ERP systems.
• Ensure compliance with QMS requirements, AS9100 standards, and customer-specific delivery requirements.
• Manage and support engineering change implementation from a customer supply and delivery standpoint.

Skills & Competencies

• Strong customer-facing communication and presentation skills
• Excellent planning, coordination, and follow-up discipline
• Good understanding of manufacturing flows and delivery drivers
• Ability to manage pressure, escalations, and changing priorities
• Working knowledge of ERP systems and customer portals