Senior Student Counsellor

About the Company

We are a boutique Overseas Education Consultancy in Mumbai, specializing in providing personalized counselling for students aspiring to pursue higher education in the UK, Ireland, Australia, the US, and Germany. Our services include admission and application guidance, student visas, accommodation assistance, and end-to-end support for families.

Overview

We are seeking a Senior Student Counsellor to join our overseas education consultancy. The candidate will be responsible for managing and maintaining relationships with our clients (students), ensuring that they receive exceptional customer service and support throughout their journey with us. The ideal candidate will have excellent communication skills, a keen attention to detail, and a passion for helping students achieve their educational goals.

This is a "work-from-office" role bang opposite Matunga West Railway Station with alternate Saturdays off.

Key Responsibilities

Serve as the primary point of contact for clients, responding promptly to inquiries and providing

guidance throughout their journey

Build and maintain strong relationships with clients, ensuring that they receive exceptional customer

service and support throughout their engagement with the consultancy

Collaborate with other team members to deliver a high level of customer service and ensure client

satisfaction

Co-ordinate with partners, associates and university representatives to ensure clients have all the

necessary documentation & information required for their abroad studies

Maintain accurate records of client interactions and activities using our CRM system, including updating

client information, recording communications and tracking progress

Prepare & maintain reports on client activities and provide insights for improvement

Stay up-to-date on industry trends and changes in regulations that may impact our clients

Qualifications & Skills

Bachelor's degree

3-5 years of full time experience in education or counselling

Excellent communication skills, including the ability to communicate effectively with clients

Strong interpersonal skills, with the ability to build and maintain relationships with clients and partners

Ability to work independently, manage priorities, and meet deadlines

Passion for the education industry and a desire to help students achieve their goals

Salary

Industry Standard Monthly Salary with a hike on existing salary

Performance based monthly incentives

Industry Standard Yearly Bonus

If you are a self-starter with a passion for helping students achieve their dreams of studying abroad, we would love to hear from you.