Senior Specialist - Program & Project Management

Role description

Transition Manager

Role

1 Manage knowledge transition projects to transition services from incumbent vendor or customer team to remote offshore team for Infrastructure support operations engagements

2 Lead and Manage Transition projects on schedule within budgets with high CSAT in line with contractual obligations

3 Facilitate coordination and collaboration between offshore onsiteonshore teams and customer teams

4 Full Ownership for success of each phase in transition projects

Responsibilities

1 Transition Manager will be responsible for planning tracking and driving Mindtree and customer transition teams spread across the globe in line with scope commitments

2 Act as the prime interface for senior management and customer for service transition engagement

3 Plan and Coordinate activities for Due diligence exercise to perform scope baselining on schedule

4 Ensure successful service delivery transition of all activities processes workflows technical knowledge technical design and architecture documentation

5 Align customer to follow well defined transition methodology customize approach in line with customer environment

6 Ensure Staffing and skill readiness of Mindtree delivery teams for smooth transition

7 Ensure seamless integration of policies processes and workflow among integrated team of customer and Mindtree

8 Manage risks all risks with mitigation plans that impact budget scope CSAT and schedule of the transition project

9 Set correct expectations on the performance at each phase of transition and use of new or changed services

10 Ensure transfer of goodquality knowledge and information about services and service assets transferring services to and from other service providers

11 Successful decommissioning and discontinuation of services applications or other service components

12 Effective coordination between SMEs technical leads at offshore onsite and customer stakeholders with Excellent reporting and communication to all stakeholders

13 Conducting periodic Project governance meetings among stakeholders to review plan vs progress

14 Preparation and communication of the project planschedules daily weekly monthly status reports as per the schedule

15 Steer daily weekly monthly calls and ad hoc calls when needed

16 Ensure service delivery transition within agreed KPI target SLA measurement with continual improvement and high customer satisfaction

17 Drive proactive escalation process among stakeholders to prevent issues and mitigate risks to quality cost and schedule

Required Skills

1 Overall IT Industry experience in IT Infrastructure support environments

2 Ability to see big picture and Understanding of Strategic vision of outsourcing and transition objectives of client

3 Demonstrated track record and 35 years of project management experience in endtoend IT Infrastructure TransformationMigrationUpgradeImplementation projects and IT Operations

4 Demonstrated track record and 45 years of experience in Infrastructure support services Transition projects

5 Application support knowledge would be an advantage

6 Should have strong knowledge on supporting Data Centers HCI managing Private Cloud Public Cloud AWS Azure Google Virtualization etc

7 Knowledge of various methodologies for Service knowledge transition

8 Ability to estimate Transition Efforts

9 Ability to prepare and effectively communicate status reports presentations and Schedule trackers using Microsoft Project Plan and Microsoft Excel

10 Ability to lead estimate plan and execute multiple projects simultaneously

11 Experience in managing projects for clients from USAEUUKAPAC geographies

12 International work experience is an advantage

13 Ability to manage projects within Fixed Price Budget Tight Schedules with Excellent Quality

14 Effective Risk Issue constraint management to eliminate and mitigate business impact

15 Customer and internal Stakeholder Management Crisp and unambiguous Status Reporting Articulation and Communication

16 Ability to manage conflict

Skills

Mandatory Skills : Benefits Management, Project Financial Management, Project Governance, Project Planning and Scheduling, Quality Management, Resource Management, Risk/Crisis Management, Schedule Management, Scope & Change Management, Stakeholder Management