Senior Specialist, Investigations [T500-23690]

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What Youll Be Doing (position summary):

The Senior Specialist, Investigations is responsible for leading and executing complex, high-value investigations to mitigate risk and minimize potential losses resulting from fraud, forgeries, disputed items, lost or stolen drafts, and missing deposits. This role ensures the highest standards of compliance, resolution accuracy, and client service for Commercial Banking and Corporate clients. The incumbent acts as a subject matter expert, provides guidance to junior team members, and drives continuous improvement initiatives to enhance operational efficiency and risk management.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Lead the resolution of complex and high-risk client investigation requests, ensuring timely and accurate outcomes to mitigate financial loss and uphold client satisfaction.
• Oversee and perform advanced analysis and investigations using Client Connect and other systems, documenting findings and corrective actions.
• Conduct in-depth root cause analysis on recurring anomalies, recommend and implement process improvements to prevent reoccurrence.
• Provide expert assistance to clients and internal stakeholders in resolving posting errors, missing items, and complex deposit issues.
• Escalate critical or unresolved matters to management, ensuring appropriate follow-up and documentation.
• Liaise with cross-functional teams, business partners, and support centers (e.g., Retail Operations, INTRIA, branch networks) to coordinate investigations and process enhancements.
• Ensure all solutions and recommendations comply with CIBC policies, regulatory requirements, and industry best practices.
• Mentor and coach junior investigation specialists, sharing expertise and promoting skill development within the team.
• Stay abreast of internal and external developments in fraud management, compliance, and banking operations.
• Drive initiatives to improve operational efficiency, client experience, and risk mitigation across the investigations function.

Experience: 5+ years of experience.

Who You Are (skills/qualifications):

Must Have Skills:

• Bachelor's degree in business, Finance, Operations Management, or a related field.
• 5+ years of experience in investigations, fraud management, or banking operations.
• Proficiency in English (written and verbal) is required.
• Expertise in investigations, fraud management, or transaction processing.
• Extensive knowledge of bank clearing procedures, including CPA rules on fraud, forgery, and electronic funds transfer.
• Detailed understanding of Commercial Banking and Corporate client products, services, and procedures.
• Strong analytical, problem-solving, and decision-making skills with the ability to handle high-pressure situations.
• Effective communication and stakeholder management skills.
• Ability to manage multiple priorities and lead projects across teams.
• High attention to detail, accuracy, and confidentiality.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.