SENIOR SPECIALIST - INSURANCE

Role Title

 SENIOR SPECIALIST - INSURANCE

Employee Interviewed

Reports To

 INSURANCE LEAD

Company

 MUTHOOT FINCORP LTD.

Function/Department

INSURANCE 

Written By

Approved By (People & Culture)

Approved By (Functional Head)

Date (Written On)

)

Reconciliation and Disbursement Management

• Responsible for daily/weekly Reconciliation of disbursement, Premium, Refunds and settlements report with partner institution to ensure accuracy and completeness. 
• Maintain and verify, disbursements MIS, ensuring timely identification and resolution of discrepancies.
• Liaise with internal finance and operation teams to close reconciliation gapr and prepare periodic reconciliation statement.
• Generate, analyse and circulate partner wise disbursement and reconciliation reports for management review.

Operations & Policy Administration

• Coordinate with branch teams, sales managers, and credit officers to support insurance distribution. 

• Conduct product training sessions for frontline sales teams to enhance insurance knowledge and selling skills. 

Collaborate with cross functional teams

• Manage policy issuance, endorsements for insurance products with Insurance Partners.

• Ensure smooth claim intimation and settlement for customers, acting as a liaison between branch and Insurer.

• Monitor operational SLAs and TATs with insurance partners to ensure service quality.

Compliance & Regulatory

• Ensure full compliance with IRDAI guidelines, RBI regulations.

• Support audits and inspections by regulatory authorities.

• Maintain records of policies, commissions, and customer communications in line with compliance requirements.

Reporting & Analytics

• Prepare regular MIS and dashboards on insurance business performance (sales,  commissions, profitability).
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Geographical Coverage: PAN 

No. of direct reports: Nil