Senior Specialist

Job description:

Required Experience
2+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs.
2+ years Customer facing support experience.
1+ year Experience on Azure Active Directory administration, Microsoft Purview and/or Microsoft Defender for O365.
1+ year enterprise cloud experience with any of the major cloud providers, including cloud security.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users


Education
Preferred Bachelor s degree or higher in a technical field, or relevant work experience
Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)
Location: Hyderabad / Bangalore / Noida
Number of openings: 3
Submittal limit per supplier:
Estimated start date: ASAP
Estimated end date: 18 month role
Bill rate max (if applicable): please mention in INR per day or USD per hour
Daily schedule and OT estimate:
Equipment or software required: Yes, Supplier should provide
Workspace type: Work from Office.
GDPR(Refer to Sub processor definition in Page 3):
Program office contact: v-pratheekap@microsoft.com


JOB DESCRIPTION

Interested in Azure Cloud Security and Compliance support Want to be part of one of the Cybersecurity groups Then come join the CSS Security & Compliance team at Microsoft as a security support engineer responsible for learning and supporting the cutting-edge security products. Experience in one or more of the following products would be needed:
Microsoft Defender for Office / O365 (Preferred)
Microsoft Purview (Security & Compliance)
Exchange online
If you already have some experience in SharePoint online and teams, it would be an added advantage.
Location: Hyderabad / Bangalore / Noida
Number of openings: 3
Submittal limit per supplier:
Estimated start date: ASAP
Estimated end date: 18 month role
Bill rate max (if applicable): please mention in INR per day or USD per hour
Daily schedule and OT estimate:
Equipment or software required: Yes, Supplier should provide
Workspace type: Work from Office.
GDPR(Refer to Sub processor definition in Page 3):
Program office contact: v-pratheekap@microsoft.com


JOB DESCRIPTION

Interested in Azure Cloud Security and Compliance support Want to be part of one of the Cybersecurity groups Then come join the CSS Security & Compliance team at Microsoft as a security support engineer responsible for learning and supporting the cutting-edge security products. Experience in one or more of the following products would be needed:
Microsoft Defender for Office / O365 (Preferred)
Microsoft Purview (Security & Compliance)
Exchange online
If you already have some experience in SharePoint online and teams, it would be an added advantage.

Key Responsibilities
Scope and resolve complex issues with onboarding, deployment and configuration of products
Advise and educate customers on the features and capabilities of our products
Interpret and analyze log data to troubleshoot issues
Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
Perform activities necessary to quickly mitigate outages and service interruptions in the customer s environment by recommending and implementing workarounds
Maintain current knowledge an