Senior Specialist
HCL
5 - 5 years
Pune
Posted: 17/12/2024
Job Description
Job description:
PRF is raised against attrition of 51585104 Hemant Borkar. We are not able to raise attrition PRF as this is demise case, following up with the HR & WPC but auto attrition PRF is still not trigerred so raising a new PRF
- To maintain SOP's and runbooks of the respective technical track.
- To attend and handle complex L2 calls
- To handle L3 complex calls under L3 Engineer
- To provide telephonic and remote trouble shooting support
About Company
HCL Technologies, founded in 1976 by Shiv Nadar and headquartered in Noida, India, is a global leader in IT services and consulting. With a presence in over 50 countries and more than 225,000 employees, HCL provides a wide range of services, including IT and business solutions, engineering, R&D, cloud services, and digital transformation. The company caters to diverse industries like banking, healthcare, telecommunications, and manufacturing. Known for its Employee First philosophy, HCL emphasizes innovation, talent development, and customer-centric solutions, making it a key player in the global technology landscape with annual revenues exceeding $12 billion.
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