Senior Specialist

Job description:

Telecom Expense Management (TEM) Analyst job description involves managing telecom costs, ensuring compliance with regulations, and optimizing telecom services. The role requires a strong understanding of the telecom landscape, analytical skills, and the ability to work with various stakeholders.
Responsibilities often include:
Invoice analysis and reconciliation:
Identifying billing errors, discrepancies, and opportunities for cost savings.
Vendor relationship management:
Working with telecom providers to resolve billing issues and ensure optimal service.
Contract negotiation and review:
Negotiating favorable terms with vendors and ensuring compliance with contract agreements.
Reporting and analysis:
Preparing reports on telecom expenses, identifying trends, and recommending cost-saving measures.
Process improvement:
Identifying and implementing process improvements to streamline TEM operations.
Compliance and audit:
Ensuring compliance with regulations and meeting audit requirements for telecom services.
Budgeting and forecasting:
Preparing budgets and providing accurate forecasts for telecom expenses.
Stakeholder communication:
Communicating with various internal stakeholders, including IT, finance, and business units.
Required Skills and Experience:
Strong analytical and problem-solving skills: To identify and resolve billing issues and optimize telecom expenses.
Knowledge of telecom services and products: Understanding of various telecom technologies and services.
Experience with TEM software and tools: Proficiency in using TEM software platforms to manage telecom expenses.
Excellent communication and interpersonal skills: To effectively interact with vendors and internal stakeholders.
Ability to work independently and as part of a team: To manage responsibilities effectively and collaborate with others.
Experience with data analysis and reporting: To generate reports and analyze telecom expenses.
Understanding of procurement processes: Experience with vendor selection, contract negotiation, and order management.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases