Senior Specialist
HCL
5 - 5 years
Madurai
Posted: 05/02/2025
Job Description
Job description:
- To ensure that calls/ chats are addressed within agreed SLAs
- To resolve escalations in a timely manner adhering to the process and quality compliance
- To maintain attendance, leave reports , breaks & shift rosters
- To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
- To perform adhoc analyses, SIP activities and infrastructure management
- To ensure postive customer satisfaction and feedback
About Company
HCL Technologies, founded in 1976 by Shiv Nadar and headquartered in Noida, India, is a global leader in IT services and consulting. With a presence in over 50 countries and more than 225,000 employees, HCL provides a wide range of services, including IT and business solutions, engineering, R&D, cloud services, and digital transformation. The company caters to diverse industries like banking, healthcare, telecommunications, and manufacturing. Known for its Employee First philosophy, HCL emphasizes innovation, talent development, and customer-centric solutions, making it a key player in the global technology landscape with annual revenues exceeding $12 billion.
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